Frequently Asked Questions

How long does a transaction usually take?

The average sale and purchase takes around ten to twelve weeks from receipt of the draft contract package. The time it takes depends on numerous factors. Firstly, is there a chain involved? If so things get delayed when any member of the chain has a hold up. Your mortgage arrangements, or those of your buyer, can also delay the process.

Can you do conveyancing anywhere?

We are able to carry out conveyancing on your behalf for property anywhere in England and Wales.

Why is it better to do this online?

We live in a world that is becoming more customer focused, businesses are at last realising that the customer should be able to use their services when the customer wants to, from where the customer wants to. We offer a free on-line instant estimate and option to instruct us on-line. By embracing the latest technology, we are able to speed up the conveyancing process and provide up-to-date progress reports via our Track-A-Matter website and SMS texts directly to your phone something that we believe all our clients appreciate. Finally, we offer a premium service at an excellent price.

I live abroad and want to buy property in the UK?

If you want to buy property in England and Wales we will guide you every step of the way. We can deal with everything for you. Simply drop us a line or give us a call for our full assistance.

What if my sale falls through?

An annoying fact of life is that not every transaction makes it through to completion. Sometimes your buyer pulls out, or the chain collapses, for any number of reasons. Usually by that stage, we have already done a large amount of the work towards the sale or purchase on your behalf. If our instructions were then cancelled, the expenses we have incurred become chargeable however our fees are provided on a No Move No Fee basis.

What guarantees do I have?

As a firm of Licensed Conveyancers with over 40 years solid history we would never anticipate running into any problems, or having disputes with clients. However, we are covered by professional indemnity insurance and all our activities are regulated by the Council of Licensed Conveyancers.

What is stamp duty land tax?

Stamp Duty Land Tax (SDLT) in England is a property buyers tax charged at different rates depending on the portion of the purchase price that falls within each rate band charged by the government.

For further information please refer to the SDLT website

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Feedback from our clients

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We have used this firm a few times now and they have always been very helpful and professional.

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“

Using Chartahouse I was able to successfully buy and sell a house within a very restricted time constraint. They did everything they possibly could to make the matter smooth and quick. What a wonderful experience. Thank you very much

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“

Exceptional service, very friendly and very polite people. Highly recommended, from start to finish it took six weeks and we got the keys to our new house. Thank you Gemma, Georgina and the great team.

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“

Fantastic service, always kept up to date on a daily basis via text, email and Track-a-Matter, and phone calls. Very competitive price and outstanding service, start to finish it took around 6 weeks.
Thank you to Peter and the team

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“

Excellent, fast and efficient service, I could not recommend more! I was a first time buyer and found Nick, & Gemma, extremely knowledgeable and helpful in promptly answering any queries I had regarding the conveyancing process, which took less than 8 weeks start to finish!

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“

Excellent service from Nicholas and Jay, completed in 7 weeks so very happy, no chain though and no major complications. The Track-A-Matter is brilliant and the regular texts keep you up to date. Can definitely recommend Chartahouse.

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“

Couldn't have asked for more, the process was quick completed in six weeks which was perfect for us and you were always kept up to date, Kirsty and Simon were amazing and I can't thank them enough.

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Excellent efficient service - I was kept fully updated as to what stage we were at throughout my house sale. Special thanks to Lauren!

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I cannot thank Nick Hawkins and his team at chartahouse enough. Buying a first property can be quite daunting however, they made the whole process feel easy. If I ever needed information there was always someone on the end of the phone who would answer all my questions.

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A Great service with Competitive Pricing.
I have dealt with Chartahouse for many years now and I have no complaints.
With conveyancing they keep you informed and try there best to move thing along in good time.

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Frequently Asked Questions

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